Category Archives: Work

“Explain Yourself!” – Explaining What We Do, While Trying to Keep Everyone Happy

This post contains all the material that I used in my Ignite Australia 2017 Hack@Ignite talk (and I did an interview about it as well!). I received a few requests to either post this online or for myself to give this talk to helpdesks/service desks. If you want to use this yourself, I have absolutely no issues with that –… Read more »

The ethics and morals of operations – how much access is *too* much?

A discussion in 2016 on Twitter & in /r/sysadmin made me pose this question: “How much access do you consider is too much? Is there such a thing as too much access? How much access is actually needed to do our jobs?” Not only that, but a few situations recently have given rise to the fact that a number of… Read more »

This is what a handover should look like

So I was recently thrust back into my team leader’s (TL) position again – albeit for a much shorter time for this stint, only three weeks. My previous stint was for just over 6 weeks last year…can tell you now, I much prefer the shorter stints! So, this post spawned from acting in this role twice at $job and being passed some of… Read more »

IT Pros – we need to take better care of ourselves!

Earlier this year I became aware of a movement within the Ops community – HumanOps.com This is something I’m fairly passionate about. Those of us who keep the lights on, keep the computers going, keep the servers whirring, keep the network lights blinking…we’re not machines. We’re only human. We are fallible. We make mistakes and hopefully we admit to them! We… Read more »

Ownership vs. Responsibility – the fine line of a sysadmin

One of the biggest issues I’m noticing in the industry is that we’re still seeing sysadmins taking “ownership” of certain things. For example, I’ll hear people talking about “my” servers or “my” service or “my” tickets. I know I’ve been guilty of this before (I’ve referred to the DC’s at work as “my DC’s” many many times) but I’m trying to… Read more »

FGPP’s & PSO’s – translated: “Yay! More domain password control!”

I’ve previously spoken about security and password management (if you need a refresher, I’m referring to this post and this post) however I neglected to go into detail regarding one really cool and amazing thing – Fine-Grained Password Policies & Password Setting Objects…and I’ve been promising to write this post for months! I know a lot of this can be found… Read more »

We say this stuff for a reason: the sysadmin story

So, if you’re not a sysadmin, I’m guessing there are things that we do (or make you do) that really really get on your nerves. That’s fine. We all have that. I still lie to my dentist when he asks if I’ve flossed (Mr Dentist, I totally have….promise!) but there is a reason behind the things we do and the things… Read more »

How to: send an email when a server reboots…including who and why!

So, I was told that this might make a good blog post, so thought I’d be a good person and share (because that’s the kind of person I am). A bit of background: If you follow me on Twitter (and you totally should), over the last few days you may have seen me wearing my ranty pants due to some issues… Read more »

Lessons learnt from an “Oh crap, shit be broke, yo!” moment…

So, if you’re a sysadmin with a few years under your belt, chances are you’ve already had an “Oh fuuuuuck…” moment or two. Something has gone horribly wrong – you may have even been right in the middle of it all when it did! Well, just recently, I was involved in one of those. I won’t go into too much… Read more »