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“Explain Yourself!” – Explaining What We Do, While Trying to Keep Everyone Happy

This post contains all the material that I used in my Ignite Australia 2017 Hack@Ignite talk (and I did an interview about it as well!). I received a few requests to either post this online or for myself to give this talk to helpdesks/service desks. If you want to use this yourself, I have absolutely no issues with that –… Read more »