Tag Archives: help

“Explain Yourself!” – Explaining What We Do, While Trying to Keep Everyone Happy

This post contains all the material that I used in my Ignite Australia 2017 Hack@Ignite talk (and I did an interview about it as well!). I received a few requests to either post this online or for myself to give this talk to helpdesks/service desks. If you want to use this yourself, I have absolutely no issues with that –… Read more »

Mental illness – it’s not all fun and games…

DISCLAIMER – This post is about mental health. Mine in general and in particular. This is quite confronting for me to post online for all to read – including friends and family who have no idea about this, co-workers who may not be aware or (scarier still) prospective employers. My decision to publish is based on this fact – if… Read more »

A couple of IT things *everyone* should know

So, as usual, lurking on Reddit and a topic comes up about things that non-sysadmins (read: normal every day people) should know in relation to being a sysadmin. I thought this was interesting and a bit silly until I thought about it for a while – I’m somewhat amazed by the number of people who are working who have little… Read more »