Tag Archives: customer service

“Explain Yourself!” – Explaining What We Do, While Trying to Keep Everyone Happy

This post contains all the material that I used in my Ignite Australia 2017 Hack@Ignite talk (and I did an interview about it as well!). I received a few requests to either post this online or for myself to give this talk to helpdesks/service desks. If you want to use this yourself, I have absolutely no issues with that –… Read more »

My up-hill battle with the only ISP/Telco I can get coverage with…

As many of you would know from reading either my Twitter feed, my Facebook feed or knowing me in person, Telstra and I haven’t been getting along for about 6 months now. Considering the number if services we have with them…and the amount of money we’re *spending* on said services…you’d think they’d be more than wiling to help. Apparently not…. Read more »

Lego, oh how you rock…

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So, this is totally off-topic from my standard blog posts. Sorry to those who get distracted…not my fault! For those not in the know, I am an avid Lego collector. I love Lego. I collect lots of it…and I mean *lots*. I’ve run out of room to put my Lego creations…and I have more on the way at Christmas. It’s… Read more »